Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of our certification services. If you are not satisfied with our service within 30 days of purchase, we will provide a full refund with no questions asked.

Refund Eligibility

To be eligible for a refund, your request must be submitted within 30 days of your initial purchase. Refunds are available only if you have not received your certificate yet.

How to Request a Refund

To request a refund, please contact our support team at support@aqxcert.com with your order details and reason for the refund request. We will process your refund within 5-10 business days.

Exclusions

Refunds are not available for:

• Requests submitted more than 30 days after purchase
• Services that have already been fully delivered and completed
• Customer error in selecting the wrong certification
• Accounts with fraudulent activity or misuse

Resubmission After Rejection

If your initial assessment is rejected, you are eligible for a resubmission at a reduced rate. This resubmission opportunity is not refundable after use.

Amendment Requests

If you need to make changes to your application after submission but before assessment begins, we can accommodate amendment requests for a nominal fee.

Contact Information

For all refund inquiries, please contact us at: support@aqxcert.com or call +1 (555) 123-4567 during business hours.